Refund policy

RETURN AND REFUND POLICY

Last updated: August 17, 2026

At Liorvessa, we want you to be satisfied with your purchase. Please review the following return, cancellation, and refund terms before placing your order.

30-Day Return Policy

You may request a return within 30 days after your order has been delivered.

To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, unwashed, with all original tags attached, and in its original packaging. You must also provide your order number or other proof of purchase.

To request a return, contact us at support@liorvessashop.com. Please include your order number, the item you wish to return, and the reason for your request.

Do not send an item to the address shown on our website, business registration, or shipping label. If your return is approved, we will provide the correct return address and instructions. Items returned without prior authorization will not be accepted.

Return Shipping

For returns due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for arranging and paying for return shipping.

We recommend using a trackable shipping service and retaining your shipping receipt. Liorvessa is not responsible for returned packages that are lost or damaged in transit.

If you receive an incorrect, defective, or damaged item, contact us before returning it. If the issue is confirmed, Liorvessa will provide an appropriate resolution at no additional cost to you.

Order Cancellations

You may request to cancel your order within one hour after placing it, provided the order has not already been processed or fulfilled.

To request a cancellation, email support@liorvessashop.com as soon as possible and include your order number. After the one-hour cancellation window, we cannot guarantee that your order can be canceled or changed.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is defective, damaged, or different from what you ordered, contact us promptly at support@liorvessashop.com.

Please include:

Your order number
A description of the issue
Clear photographs or video showing the item, packaging, and shipping label

We will review the information and provide an appropriate solution, which may include a replacement or refund. Please do not discard the item or packaging until we have completed our review.

Non-Returnable Items

We cannot accept returns for:

Items that have been worn, used, washed, altered, or damaged after delivery
Items without their original tags or packaging
Personalized, customized, or made-to-order products
Perishable goods
Personal care, beauty, or hygiene products that have been opened or used
Underwear, intimate apparel, or swimwear with a removed or broken hygiene seal
Hazardous materials, flammable liquids, or gases
Gift cards
Items clearly marked “Final Sale” before purchase

If you have questions about whether an item is eligible for return, contact us before sending it back.

Exchanges

We do not offer direct exchanges. The fastest way to receive a different item, color, or size is to return the original item after receiving authorization and place a separate order for the replacement.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or card provider may require additional time to process and post the refund.

Return shipping costs paid by the customer are non-refundable. Original shipping charges, if any, are also non-refundable unless the item was defective, damaged, or incorrect.

If more than 15 business days have passed since we approved your refund, contact us at support@liorvessashop.com.

For questions about returns, cancellations, or refunds, contact:

Liorvessa
Email: support@liorvessashop.com
Website: https://liorvessashop.com