Shipping policy

SHIPPING POLICY

Last updated: August 17, 2026

Thank you for shopping with Liorvessa. This Shipping Policy explains our order processing, delivery estimates, tracking, and procedures for delayed, lost, damaged, or incorrectly delivered packages.

Shipping Destinations

We currently ship to eligible addresses within the United States. Available shipping destinations are determined at checkout.

If your address is outside our current shipping area, you may still browse our website, but you will not be able to complete checkout.

Shipping Cost

We offer Free Standard Shipping on eligible orders shipped within the United States.

Order Processing

Orders are reviewed and processed on business days, Monday through Friday, excluding public holidays.

After an order has entered processing, we may be unable to change or cancel it. If you need to cancel or update an order, contact us within one hour of placing it at support@liorvessashop.com.

Estimated Delivery Time

Our estimated standard delivery time is 10–14 business days.

Business days do not include weekends or public holidays. Delivery estimates are not guarantees and may be affected by severe weather, carrier delays, high order volumes, incorrect addresses, or other circumstances outside our reasonable control.

Order Tracking

When tracking information becomes available, we will send it to the email address used at checkout.

Tracking information may take several business days to begin displaying movement after it is created. If your tracking has not updated immediately, please allow additional time for the carrier’s system to refresh.

Multiple Packages

Orders containing more than one item may be shipped separately. You may receive different tracking numbers, and the packages may arrive on different dates. You will not be charged additional shipping fees when we split an order into multiple packages.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Contact us immediately at support@liorvessashop.com if you notice an error. We cannot guarantee that an address can be changed after the order has entered processing.

Liorvessa is not responsible for delays, failed delivery, or packages returned because of an incorrect or incomplete address supplied by the customer. Additional shipping costs may apply if reshipment is requested.

Delayed or Lost Packages

A package may occasionally arrive later than the estimated delivery window.

If your order has not arrived after the estimated delivery period, please:

  • Review the latest tracking updates

  • Check with household members or neighbors

  • Confirm that the shipping address on your order is correct

  • Contact the carrier when instructed by the tracking page

If you still cannot locate the package, email support@liorvessashop.com with your order number and tracking information. We will review the shipment and assist you with the next steps.

Marked Delivered but Not Received

If tracking shows “Delivered” but you cannot locate the package, please check around the delivery location, ask household members or neighbors, and allow up to two business days in case the carrier marked it delivered early.

If the package is still missing, contact us so we can help review the delivery information.

Damaged, Defective, or Incorrect Items

Inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly at support@liorvessashop.com.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs or video of the item

  • Photographs of the packaging and shipping label

Do not discard the item or packaging until we have reviewed your request. If the issue is confirmed, we will provide an appropriate resolution.

Refused and Unclaimed Packages

Liorvessa is not responsible for packages refused by the recipient or left unclaimed. Any refund or reshipment will be considered after the package has been returned and reviewed. Shipping costs associated with refusal, failed delivery, or reshipment may be deducted from the refund where permitted.

Contact Us

For questions about shipping or delivery, contact:

Liorvessa
Email: support@liorvessashop.com
Website: https://liorvessashop.com